Customer Reviews



We are grateful to be able to provide products and services to some of the greatest people on the planet and are encouraged by the following Customer Reviews.

Words of praise are powerful things, and when we get them, we share them with the whole crew. There's nothing like a well deserved pat on the back, and knowing that we're doing our job right makes our work that much more rewarding.

A terrific company to work with...beat the other bids and finished before schedule. More importantly,doing some important redesign of the original system. This was a huge job with 6 heat pumps and 6 air handlers. They made me look good, as everyone at New Life Church commented on how I had picked the right team for the job. They reviewed all system choices and our new heating system works very efficiently. All the staff commented on how polite and knowledgeable the  techs were and how they cleaned up after themselves. Great job and we highly recommend them.

Jerry H.

Dear Mr. Lofstrom

I had the pleasure of having your company and employees install a replacement heat pump for me this last week. I want to pass on my praise for the outstanding employees that you have. I was very impressed with their professionalism, punctuality, and courtesy.

My initial contact was with Chris when he arrived for the initial evaluation of my needs. He was very informative and gave me all the information that I need to make an informed decision. Estella was the next person that performed the pre- test of the integrity of the old system and it's associated duct work.

The installation was performed by Estella, Deb, Brandon and Chuck. They were very knowledgeable and able to answer all of my questions with a full explanation. I was particularly impressed with with their respect for my home. They were extremely careful to cover all of their work areas with drop clothes and plastic to insure that everything remained clean. After they were done each day, they carefully picked up all of their debris and even vacuumed to ensure that the home remained clean.

Brandon and Chuck worked under the house in the cramped crawl space and replaced all of the defective original ducting. They were very informative and showed me the material they removed and explained why it was defective. Also, they cleaned and repaired some defective clothes dryer vent that was observed while they were under the house.

Our home is much warmer and the temperature is even from front to back, something that we had never experienced before. Deb was very patient explaining the working of the new thermostat and made sure that I understood it. Estella performed the post- test and the PUD representative was extremely pleased with the outcome of the whole installation.

Again, I wish to express my thanks to your company and employees for a great job and being such a pleasure to work with.

Sincerely,
Gary W. Velie

Peninsula Heat Company;

To whom it may concern;

My husband and I wanted to express our appreciation for the excellent installation of our furnace and heat pump and also for the follow up of servicing everything, Steve Rader is an asset to your company, so very efficient and went over everything he did.

It is becoming all too rare these days to find a company that goes to such great lengths to satisfy its customers. I hope your success will show others that old fashioned hard work and consideration for customers are values that are rewarded in our society.

Best of luck in the future.

Sincerely,
Robert & Betty Marshall

Everyone on the job was so professional, friendly and even cared so much about keeping my house clean throughout the entire installation. The whole installation was such a positive experience!!

I am so very happy that we chose your company to do the work!! Make sure you let the owner know what an incredible crew of people you guys have. We are beyond pleased. I certainly let everyone know what a great company you are. Thanks sooooo much.

- Dixie Hoffart

Your service crew is above and beyond the call of duty.

We appreciated their work. Each one was outstanding.

Thank you,

Averys

 

Ken Lofstrom,

Peninsula Heat Company,

I want to express my gratitude to you and your employees Brandon and Lee on their exceptional skill and expertise in the installation of a ductless heating system in my home this week.

Thank you so much for going to the trouble of fabricating that extra stainless steel hood cover.

I was so much pleased by the professionalism, politeness, congeniality and willingness to get the job done that your team has exhibited. They were working outside in 30 degree weather until dark and then improvising lighting so they could work even later to get the job to a good stopping point, and then back promptly the next day to finish the job.

Well done, Ken, on putting together such a good cohesive and powerful crew!

The unit works good and keeps our home nice and toasty warm.

Bob Bouck

LaPush, Washington

Thank you very much for your excellent service. I was very pleased and impressed with your service and installation persons. They were both a pleasure to do business with.

It's refreshing to know there's still companies like yours that still give top of the line service.

Thank you,

Faye

 

A big thank you to your company and your employees. Your answering service this morning (at 4:30 a.m.) put me in touch with a service technician who was able to make a quick trip out here after a phone call to the fire dept.

Our servers were saved thanks to quick response from the fire dept., your answering service, and your employees.

Thanks so much.
So grateful we have you.

Patsy Caldwell
Alaska Power & Telephone Co.

 

Please let Estella know that we think she did a fantastic job installing our new furnace. She is very friendly, personable and knowledgeable.

Everything she did was efficient, from the initial testing to final clean-up, of course. She was here the entire day, and we thoroughly enjoyed her company.

You are truly lucky to have such a great employee.

A great big THANKS!! Peninsula Heat - and especially to Estella.

Karren G. Craw

 

Recently we had a heat pump installed and are very satisfied with the results.

We especially would like to commend the installer, Chris Blue, for his professionalism in all aspects of the installation. Chris took extra care to make sure all components were positioned to our satisfaction.

He thoroughly explained the installation process and invited us to ask questions during the installation. His demonstration of the remote controller was well done and completed only after we were comfortable using the device.

Chris was careful to collect all dust resulting from the installation and there was no cleanup necessary after his departure. Please pass on to Chris our compliments for a job well done.

Sincerely,

Cyndi Ross
Mike Witkin

 

Dear Chuck and team,

Great job and timing was great!! I will recommend you guys!

Sincerely,
Jerry Austin

 

Our experience was very pleasing. Everyone we had contact with was friendly and professional.

It was also nice to have workers show up on time and finish what they started.

Leonard Gann

 

My heating duct was repeatedly repaired by a handyman service hired by the sellers realty company.  The third repair did not take as he used tape which was not proper for what was needed.  I called the a/c company used by the reality company to come out an let me pay them to make the repair.  They never showed up or called. Never heard from them again.  So I called Peninsula and not only did they call me right back, they worked me in right away the next day. They sent a lovely lady out to make the repair PROPERLY.  Done.  Now instead of heating the crawl space (as I had been for two months) I am heating the house. She was wonderful and the service was great. A company that will make time for a small job must be super super good at the big jobs! A company that won't come out for a small job isn't worth the time - so will never use that other company ever. Only Peninsula!!!

Catherine F.

We needed a new heat pump compressor unit. After conferring with the Ken the owner on the phone, we decided on what I needed. He sent Steve, the service manager to do the installation and it turned out we needed a completely different kind of unit. They had the new unit in the next day and Steve had it in that afternoon. And they charged me the same price. Never was there ever any attempt to try and upwell me something I didn't need or would have trouble affording. I couldn't be happier with the sales, service and product I received. I talked to Kathy who works at a local golf course. They got the same kind of no pressure deal from Ken. He even talked her out of expensive service they didn't need. Her and her mother are very happy too. Thanks again.

Brian G.

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